Government Complaints System Resolves Thousands of Appeals, Activates 2,253 Takaful and Karama Cards in May

استعلام تكافل وكرامة.

A recent report from the Unified Government Complaints System under the Cabinet has highlighted significant efforts made to address citizens’ complaints in vital sectors during May. This initiative was coordinated with various ministries and relevant authorities.

The healthcare sector emerged as a top priority, receiving approximately 13,000 health-related complaints and urgent appeals. The system successfully resolved 3,364 urgent cases that included providing intensive care beds, performing critical surgeries, arranging dialysis locations, and supplying blood bags and infant formula. Additionally, it addressed 1,645 complaints regarding the quality of medical services, completed 1,616 requests as part of the initiative to eliminate waiting lists, and processed 1,598 requests for treatment at state expense or health insurance services.

In the realm of food supply and market regulation, the Ministry of Supply managed 21,000 complaints and resolved 9,441 grievances related to ration cards. This included addressing issues concerning commodity prices and the quality of subsidized bread. The Consumer Protection Agency handled 2,155 complaints while the National Food Safety Authority examined 407 reports concerning food product safety.

Regarding social protection efforts, the Ministry of Social Solidarity addressed 8,912 complaints and requests. These efforts resulted in issuing and reactivating 2,253 Takaful and Karama cards, issuing 605 comprehensive service cards, disbursing financial aid to 407 humanitarian cases, and providing support to 170 citizens with disabilities.

The National Social Insurance Authority received 8,501 complaints and inquiries. Meanwhile, the Ministry of Interior dealt with approximately 17.7 thousand complaints related to public security and cybercrime. The Ministry of Electricity responded to around 10.7 thousand complaints as well. Additionally, thousands of complaints were processed across sectors such as housing, utilities, education, telecommunications, petroleum, transport, and environment.

The report emphasized that the system continues its role in receiving complaints and inquiries while monitoring their electronic processing. This contributes to improving the quality of government services and alleviating burdens on citizens.