Prime Minister Medbuli Reviews Social Insurance System Improvements

Dr. Mostafa Madbouly, the Prime Minister of Egypt, convened a meeting this evening to discuss the latest developments in the social insurance and pension systems. Attendees included Dr. Maya Morsy, Minister of Social Solidarity, Major General Gamal Awad, Head of the National Organization for Social Insurance, and Major General Walid Adly, Director of Systems Management at the Armed Forces.

During the meeting, Prime Minister Madbouly emphasized that enhancing the social insurance and pension systems is of great importance for improving service quality for pensioners and beneficiaries. He noted that digitizing services and governing operational mechanisms are crucial steps toward increasing efficiency and facilitating public transactions, as well as supporting national efforts in financial inclusion.

Minister Morsy highlighted that this initiative represents a significant advancement in streamlining access to insurance rights. She assured ongoing coordination among various stakeholders to ensure high-quality service delivery and to broaden the benefits of digital transformation.

Major General Awad presented a timeline of the gradual phases leading up to the full launch of the project and its operational plan. He stated that actual implementation began in July 2024 with a set of essential services in Southern and Central Cairo, expanding in November to cover all areas of the capital. By December 2024, the system extended to include Dakahlia and Sharqia governorates.

He explained that these initial phases successfully handled most daily public transactions, paving the way for a pilot operational phase across all insurance offices nationwide starting May 2025, culminating in an official launch and full operation by February 2026.

Additionally, Major General Awad mentioned that a technical task force has been established to monitor system operations around the clock throughout the week to address any emergency situations causing delays. Immediate interventions are made to resolve such issues to ensure stable performance and improve response times, alongside continuous real-time monitoring and periodic updates of system performance.

He also reviewed operational statistics from February 24 to May 31, 2026. He noted that pensions due for May were disbursed as scheduled on May 1, while June pensions were paid early due to Eid al-Adha celebrations starting from May 24. The total value of monthly pensions disbursed reached EGP 42 billion for 10.2 million beneficiaries.

Regarding the management of the digital transformation project, Major General Awad reiterated full compliance with global standards throughout all execution phases. He explained that a comprehensive systematic approach was adopted for building and developing digital systems, starting with an analysis of existing frameworks before moving on to testing prototypes to mitigate risks.

Awad outlined safe data transfer protocols involving structured plans that ensure data extraction followed by careful verification before and after migration while maintaining uninterrupted service delivery during this process.

The implementation phases were divided into integrated work streams beginning with preparation through analysis of current insurance systems for both governmental and private funds followed by thorough documentation requirements.

The design phase focused on engineering solutions while enhancing infrastructure efficiency coinciding with extensive programming during development.

In terms of quality assurance, he confirmed rigorous assessments involving specialized technical reviews in collaboration with a global technology firm along with initial and final readiness tests measuring system resilience under workload pressures while ensuring security vulnerabilities are addressed within data centers.

The pathway for training personnel included developing internal trainers and training staff nationwide alongside secure data transfer processes ensuring accurate data migration into new systems.

Lastly, he presented details regarding self-service machines currently being developed as part of digital transformation efforts aimed at improving access to services while reducing congestion at insurance offices. These machines will facilitate various immediate services including issuing insurance certificates, creating social security numbers, electronic payment processing, real-time inquiries about information, and future self-service applications available around the clock—enhancing user experience and satisfaction while supporting national goals towards comprehensive digital transformation and financial inclusion.